DELIVERY, RETURNS AND EXCHANGES

DELIVERY

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Every BOCHEVA garment is designed and carefully made-to-order in Spain. So, as soon as we receive the purchase order we will be preparing it for you. You will receive it in approximately 2/4 weeks depending on the garment and country.

We want you to receive it in the less amount of time, so if you need your order earlier, contact us at maisonbocheva@gmail.com

We will take in consideration your request, and our team will manage to see what we can do.

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We offer free national shipping for 250€ orders or over (Spain), and free international shipping for 400€ orders or over. The delivery cost will be clearly stated during the purchase. The amount of it will vary depending on the destination and weight of your order.

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*International delivery: BOCHEVA will not be responsible of the payment of any duties and taxes. Please, contact your local customs office for further information before placing your order.

*By ordering any item means you understand and agree all our Terms and Conditions stated in this website.

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RETURNS

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In case you want to return a garment, please contact us at maisonbocheva@gmail.com 

 

BOCHEVA stands behind the quality of each garment. In case you receive a defective or damaged during shipment item, please contact us urgently in the next 24-48 hours.

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To return your purchase, items must be tagged, unused, unwashed, in perfect conditions and inside their original packaging - including boxes, hangers, garment bags and other signature packaging materials received. Remember also including the original invoice. We recommend you shipping it with traceable tracking number and retain proof of shipment. 

Also, customer is responsible for all return shipping costs unless stated otherwise by our customer service. Do not hesitate to contact us if you have any doubt.

*BOCHEVA will not be responsible for return packages lost en route. 

 

REFUNDS

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maisonbocheva@gmail.com.

In case it is denied, we will send the item back to you. Note shipping costs are non-refundable. Client is responsible for every return shipping costs unless stated otherwise by our customer service. Do not hesitate to contact us to maisonbocheva@gmail.com if you have any doubt.

BOCHEVA reserve the right to reject returns that do not comply with our return policy. 

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EXCHANGES

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We only replace discounted items in case you receive them defective or damaged during shipment. If so, email us in the next 24-48 hours after receiving it at maisonbocheva@gmail.com attaching general and close up pictures of it.